LITERATURE
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Working The American Way
How to Communicate Successfully with Americans At Work
By Robert Day |
The purpose of this book is to help the reader to better understand American values, expectations, and behaviors in business activities and to help them to develop practical strategies for being successful in working with Americans. Among topics covered are adapting to the American workplace, working with an American boss, building a team that
includes Americans, persuading an American client and interviewing an American
job candidate. It is also for Americans who want to
understand more about how they are seen by their non-Americans
colleagues and business partners.
To order this book, you can click on this link
Articles
Intercultural vs Interpersonal? Is Cross-cultural Training the Answer?
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It’s not news to anyone that the globalization of business brings into
continuous contact people of diverse national and ethnic backgrounds.
When conflicts and misunderstandings between these people occur, we
often conclude that these are attributable to “cultural differences.”
For example:
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A Dutch Marketing team complain that their new American Country Manager does not involve them sufficiently in decisions.
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A Chinese Manufacturing manager has difficulty co-operating with Quality Assurance department based in Britain.
Many executives, line managers and human resource specialists are
immediately tempted to address these types of difficulty with training
designed to increase “cross-cultural” awareness or knowledge. But how
do we know those steps will work? If the Dutch learn about American
culture and the British about the Chinese – and vice-versa – will
everything be fine?
Multi-national Meetings, Conferences, and Training Programs: 5 Keys to Success
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“Bob, I could not compete with my idea!” were the frustrated words to
me of an Italian Sales Manager who with colleagues from Britain,
Germany, France, the Netherlands, and Spain had just attended an
company training program, conducted in English, for European Sales
management. He had had a difficult day, trying to use a foreign
language to express important and complex ideas in a setting dominated
by native English speaking presenters and participants. His level of
English wasn’t the problem. The way the training was conducted most
definitely was.
Our
Italian friend stayed to the end, tried to pay attention throughout,
awarded politely mediocre ratings on the evaluation form, vented his
frustration, and left for the airport. He doubtlessly felt that he had
wasted his time.
For every similar frustration that we hear
about, there are dozens that aren’t expressed by non-native
participants in English meetings, conferences, and training programs.
But why should there be any frustration at all? After all, English is
the predominant language of international business, and our colleagues
all speak it. In fact, as native speakers, we recognize that their
ability to speak our language usually far exceeds our abilities to
speak theirs...
Recommended Readings
Colloquial Malay by Zaharah Othman and Sutanto Atmosumarto
Book Description
With this complete language course, you are just a few easy lessons away from gaining the confidence and ability to communicate in contemporary Malay. Let yourself be guided through the Malaysian culture, customs, politics, and trade while developing expert pronunciation. As Malay is spoken in some areas of Indonesia, this makes a perfect companion to Colloquial Indonesian.
Language Notes
Text: English
- Paperback: 298 pages
- Publisher: Routledge; 1 edition (August 10, 1995)
- Language: English
- ISBN-10: 0415110149
- ISBN-13: 978-0415110143
Available on Amazon.com
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